Customer satisfaction is our number one priority and we look forward to bringing back quality American made products delivered right to your door.
Please review these terms and conditions that apply to all Envisionary Images, LLC purchases. By making a purchase through this website, you agree to these terms outlined below. If you have any questions about the terms and conditions, please contact us via firstname.lastname@example.org.
Our furniture is custom built to your specifications by our extremely talented team of experienced cabinet makers who have been in the business for 20 plus years. Please allow us up to six weeks to complete your cabinet build out. If you ever have any questions on where we are in the build process feel free to shoot us an email and ask us. This time frame is an estimate only and is subject to change, build time can vary based on any number of variables including weather, other projects and acts of God. Life happens, so please be patient if you experience an unlikely delay. Know we are working tirelessly to finish your project on time.
We build custom furniture designed and constructed to your specification and because your furniture is made with you in mind, we are unable to accept returns on any custom furniture. Once your furniture order has been placed and construction has begun, no returns will be accepted. Please feel free to contact us if you have not yet received your furniture and need to cancel your order and we can discuss any options that may be available on a case by case basis. Depending on where we are in the build process we may be able to offer a partial return. Once the custom furniture is built or in your possession no returns will be accepted.
All orders must be opened and inspected within 24 hours of receipt.
DEFECTIVE & DAMAGED MERCHANDISE
If your item arrives damaged/broken please email us within 24 hours of receipt. We will have it repaired or replaced
depending on the situation. Do not discard the item or packaging until notified.
Custom items are not eligible for return.
IN CASE OF ACCIDENTAL DAMAGE IN SHIPPMENT, PLEASE READ:
In the unlikely event that damage is present at the time of delivery please make notes at the time of delivery and notify the driver of any damage noted. Take pictures immediately and get the driver to sign something noting any damages. Any shipment that is NOT noted as damaged within 24 hours of the time it is received will likely not be covered under the insurance coverage. If you suspect there might be dammage open the crate/s while the driver is present. Envisionary Images, LLC will not be held responsible for damage done to your desk while opening your crate or removing your desk from the crate, so please be carefull.
CHARGES & REFUNDS
Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale.
A standard limited warranty as posted on the website is provided with each sale of merchandise.
Envisionary Images, LLC stands behind their products which are handcrafted using quality materials and methods. To reinforce this belief, Envisionary Images, LLC warrants to you, the original purchaser, the following Limited Warranty Coverages:
Envisionary Images, LLC warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase. For clarification purposes only, the term “wood products” refers specifically to pieces produced by Envisionary Images, LLC, the manufacturer.
Wood furniture is made of naturally variable raw materials. Differences in grain character and color among wood species are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage and are not covered by this warranty.
Products in which any of the defects described in these warranties occur will be repaired or replaced at Envisionary Images, LLC. If repair or replacement is not practical, at the option of Envisionary Images, LLC, alternate financial remuneration may be paid or the product may be substituted. This remedy is exclusive and Envisionary Images, LLC does not authorize any person to create for it any other obligation or liability in connection with this product.
This Limited Warranty applies under conditions of normal commercial usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed. Damages that occur while moving to another location are excluded.
This Limited Warranty applies only when you purchase the Envisionary Images, LLC products from an Authorized Dealer for your own use and terminates in the event of resale. This Limited Warranty does not cover differences from printed illustrations, video, or Internet displays.
The assembly and installation of products purchased by a customer shall be performed by the customer at the customer’s own responsibility and are not covered by the Limited Warranty. Envisionary Images, LLC shall not assume any legal liability in relation to the assembly and installation of products. Envisionary Images, LLC shall not assume legal liability for damages caused to the product or other accidents caused or damages incurred while the customer is assembling or installing the products. In the event that the customer enters into a paid services contract with an assembler for the assembly and installation of a product that has been delivered, the terms of such contract shall be in accordance with the terms and conditions set forth by the assembler. Any and all responsibility arising in relation to the paid services contract in the preceding paragraph shall be assumed by the assembler. Envisionary Images, LLC shall not assume such responsibility for any damage or injury arising at any point after delivery. Prior to assembling, installing and using the product, customer shall confirm that no troubles would be caused by the use of the product. Envisionary Images, LLC makes no representations or warranties in connection with compliance with rules, codes or regulations. The compliance of products with any such rule, codes or regulations shall be the responsibility of the customer. It is the customer’s responsibility to notify Envisionary Images, LLC of any requirements prior to placing an order.
This Limited Warranty gives you specific legal rights and you may have other rights, which vary from state to state. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. Envisionary Images, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.